Job Satisfaction as a Mediator in The Emotional Intelligence and Organizational Commitment Relationshıp: Evidence From The Manufacturing Sector in Jordan
DOI:
https://doi.org/10.5281/zenodo.15745820Ключевые слова:
Emotional Intelligence, Job Satisfaction, Organizational Commitment, Mediation Analysis, Manufacturing SectorАннотация
Первая цель этой статьи — изучить влияние эмоционального интеллекта (EI) на организационную приверженность (OC), а вторая цель — понять, играет ли удовлетворенность работой (JS) посредническую роль в этой связи. Исследование проводилось с использованием данных, полученных от разных производственных компаний в Иордании. Выборка состоит из 411 сотрудников. Исследование проводилось количественным методом с использованием надежных и валидных шкал для измерения EI, OC и OC. Тесты на нормальность, описательная статистика, корреляционный и регрессионный анализ были выполнены на полученных данных с использованием программы SPSS. Кроме того, результаты теста на посредничество были подтверждены с использованием приложения SPSS PROCESS Macro. Согласно результатам, EI оказывает значительное и положительное влияние как на OC, так и на OC. Было обнаружено, что OC частично опосредует связь между OC и OC. Этот вывод показывает, что положительное влияние EI на OC реализуется за счет увеличения OC. Этот результат показывает, что сотрудники с высоким EI испытывают более высокий OC, и это укрепляет их приверженность организации. Исследование подтверждает важность EO и OT в продвижении OD и вносит вклад в литературу, предоставляя эмпирические доказательства. Результаты подчеркивают необходимость для производственных компаний разрабатывать политику на рабочих местах, которая может улучшить EO и OT сотрудников. Таким образом, компании могут воспитывать более преданную рабочую силу.
Библиографические ссылки
Afolashade, I., Jimoh, A., Raji, N., Fowowe-Ogunmilugba, B., Oduola, O., & Adewuyi, H. (2024). Emotional Intelligence, Job Satisfaction, Reward System and Organizational Commitment among Workers. ASEAN Journal of Economic and Economic Education, 3(1), 45-60.
Al-Hyari, K., Al-Nasour, M., Alnsour, M., Al-Weshah, G., & Abutayeh, B. (2011). Exporting Performance and Manufacturing Activities in Jordanian SMEs: External Barriers and Relationships, International Journal of Global Business, 4(1), 44-72.
Allen, N. J., & Meyer, J. P. (1990) The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
Al-Refaei, A. A. A., Ali, H. B. M., Ateeq, A. A., & Alzoraiki, M. (2023) An integrated mediating and moderating model to improve service quality through job involvement, job satisfaction, and organizational commitment. Sustainability, 15(10), 7978.
Alsughayir, A. (2021). The effect of emotional intelligence on organizational commitment: Understanding the mediating role of job satisfaction. Management Science Letters, 11(4), 1309-1316.
Alzoubi, H. M., & Aziz, R. (2021). Does emotional intelligence contribute to quality of strategic decisions? The mediating role of open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 130.
Andreas, D. (2022). Employee performance: The effect of motivation and job satisfaction. Produktif: Jurnal Kepegawaian dan Organisasi, 1(1), 28-35.
Arian, M., Soleimani, M., & Oghazian, M. B. (2018). Job satisfaction and the factors affecting satisfaction in nurse educators: A systematic review. Journal of Professional Nursing, 34(5), 389-399.
Badrianto, Y., & Ekhsan, M. (2020). Effect of work environment and job satisfaction on employee performance in PT. Nesinak Industries. Journal of Business, Management, & Accounting. 2(1), 85-91.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Bektaş, Ç. (2017). Explanation of intrinsic and extrinsic job satisfaction via mirror model. Business & Management Studies: An International Journal, 5(3), 627-639.
Bradberry, T. (2023). Emotional Intelligence Habits, TalentSmart.
Cesário, F., & Chambel, M. J. (2017). Linking organizational commitment and work engagement to employee performance. Knowledge and Process Management, 24(2), 152-158.
Davies, K. A., Lane, A. M., Devonport, T. J., & Scott, J. A. (2010). Validity and reliability of a Brief Emotional Intelligence Scale (BEIS-10). Journal of Individual Differences, 31(4), 198-208.
Dipietro, R. B., Moreo, A., & Cain, L. (2020). Well-being, affective commitment, and job satisfaction: Influences on turnover intentions in casual dining employees. Journal of Hospitality Marketing & Management, 29(2), 139-163.
Elayan, M. B., Albalawi, A. S., Shalan, H. M., Al-Hoorie, A. H., & Shamout, M. D. (2023). Perceived manager’s emotional intelligence and happiness at work: The mediating role of job satisfaction and affective organizational commitment. Organizacija, 56(1), 18-31.
Extremera, N., Mérida-López, S., Sánchez-Álvarez, N., & Quintana-Orts, C. (2018). How does emotional intelligence make one feel better at work? The mediational role of work engagement. International Journal of Environmental Research and Public Health, 15(9), 1909.
Field, A. (2018). Discovering Statistics Using IBM SPSS Statistics (5th ed.). SAGE Publications.
Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam, Sustainability, 12(5), 1857.
Goleman, D. (1995). Emotional intelligence. Bantam Books, Inc.
Güleryüz, G., Güney, S., Aydın, E. M., & Aşan, Ö. (2008). The mediating effect of job satisfaction between emotional intelligence and organizational commitment of nurses: A questionnaire survey. International Journal of Nursing Studies, 45(11), 1625-1635.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis (7th ed.), Pearson New International Edition.
Harini, H., & Utami, P. P. (2020). Effect of personality and work motivation on normative commitment: An empirical study. Multicultural Education, 6(1), 1-8.
Hayes, A. F. (2022). Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach (3rd ed.), New York: Guilford Press.
Herrera, J., & De Las Heras-Rosas, C. (2021). The organizational commitment in the company and its relationship with the psychological contract. Frontiers in Psychology, 11, 609211.
Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Beverly Hills, CA: Sage.
Hudays, A., Gary, F., Voss, J. G., Arishi, A., Alfar, Z. A., Algodimi, A. M., & Fitzpatrick, J. J. (2024). Factors influencing job satisfaction among mental health nurses: A Systematic Review. Healthcare (Basel), 12(20), 2040.
Jager, J., Putnick, D. L., & Bornstein, M. H. (2017). II. More than just convenient: The scientific merits of homogeneous convenience samples. Monographs of the Society for Research in Child Development, 82(2), 13-30.
Judge, T. A., Zhang, S. C., & Glerum, D. R. (2020). Essentials of Job Attitudes and Other Workplace Psychological Constructs, 1st Edition, Routhledge.
Jufrizen, J., Khair, H., Siregar, A. P. W., & Hawariyuni, W. (2023). Person-organization fit and employee performance: Mediation role of job satisfaction and organizational commitment. Jurnal Organisasi dan Manajemen, 19(2), 360-378.
Kang, W., & Malvaso, A. (2023). Associations between personality traits and areas of job satisfaction: Pay, work itself, security, and hours worked. Behavioral Sciences, 13(6), 445.
Karanika-Murray, M., Duncan, N., Pontes, H. M., & Griffiths, M. D. (2015). Organizational identification, work engagement, and job satisfaction. Journal of Managerial Psychology, 30(8), 1019-1033.
Katebi, A., Hajizadeh, M. H., Bordbar, A., & Salehi, A. M. (2022) The relationship between job satisfaction and job performance: A meta-analysis. Global Journal of Flexible Systems Management, 23(1), 21-42.
Kuhal, A. J., Arabi, A., Zaid, M. F. M., & Ismawi, N. (2020). Relationship between affective commitment, continuance commitment, and normative commitment towards job performance. Journal of Sustainable Management Studies, 1(1), 19-27.
Lai, Y., Gao, G., & Du, B. (2024). The mediating role of perceived emotional intelligence: Examining the impact of affective job satisfaction on organizational identification among Chinese technological workers. Frontiers in Psychology. 15, 1285853.
Lopes, P. N. (2016). Emotional intelligence in organizations: Bridging research and practice. Emotion Review, 8(4), 316-321.
Luthfi, A., Norawati, S., Zulher, Z., & Basem, Z. (2022). The effect of supervision, work motivation, and interpersonal communication on employee performance and organizational commitment as variables intervening. IJEBD (International Journal of Entrepreneurship and Business Development), 5(1), 92-104.
Marques, C. P., Leal, C. T., Marques, C. S., & Cabral, B. F. T. (2018). Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil. Tourism & Management Studies, 14, 36-42.
Martinr, S., & Uribe, M. (2021). The influence of reward system on employee job satisfaction with work motivation as intervening variables (Case study on employees of medical department United States). Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 2(2), 53-71.
Mehra, R. (2023). A study of impact of quality of work life on organizational commitment in manufacturing sector, International Journal of Research and Analytical Reviews (IJRAR), 10(1), 500-504
Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between job satisfaction and employee performance in the construction industry of Pakistan. Sustainability, 15(11), 8699.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application. Newbury Park, CA: Sage.
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators. Personality and Individual Differences, 116, 281-288.
Muthuveloo, R., & Rose, R. C. (2005). Typology of organizational commitment. American Journal of Applied Science, 2(6), 1078-1081.
Oliver, T. (2020). The importance of subordinate emotional intelligence development in the workplace. The International Trade Journal, 34(1), 162-172.
Ozoekwe, C., & Konya, K. T. (2021). Leaders’ emotional intelligence and workplace harmony in manufacturing companies in Port Harcourt, Rivers State, Nigeria. International Journal of Management Sciences, 9(1), 59-72.
Rahiman, H. U., Kodikal, R., Biswas, S., & Hariharasudan, A. (2020). A meta-analysis of emotional intelligence and organizational commitment. Polish Journal of Management Studies, 22(1), 418-433.
Rahmatullah, A., Ramdansyah, A. D., Kambara, R., & Haryadi, D. (2022). Improving organizational performance with organizational culture and transformational leadership through intervening organizational commitment variables. Dinasti International Journal of Digital Business Management, 3(2), 180-194.
Rastogi, A. K. P. G. R. (2013). Employee engagement and organizational effectiveness: The role of organizational citizenship behavior. The Business Management Review, 8(4), 129-136.
Renukaradhya, S., & Pinapati, A. K. (2024). Cultivating workplace happiness: Unveiling the dynamics of job satisfaction and work engagement in IT sector. Tec Empresarial, 19(1), 1017-1038.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211.
Sembiring, N., Nimran, U., Astuti, E. S., & Utami, H. N. (2020). The effects of emotional intelligence and organizational justice on job satisfaction, caring climate, and criminal investigation officers’ performance. International Journal of Organizational Analysis, 28(5), 1113-1130.
Sharma, P., Dhanta, R., & Sharma, A. (2024). Emotional intelligence and conflict resolution in the workplace. In Leveraging AI and emotional intelligence in contemporary business organizations. IGI Global Scientific Publishing, 102-121.
Sodeinde, G. M. (2024). Predicting organizational commitment: The mediating effects of emotional intelligence and job satisfaction. Journal of Business and Economic Studies, 1(6), 1-5.
Soriano-Vázquez, I., Cajachagua Castro, M., & Morales-García, W. C. (2023). Emotional intelligence as a predictor of job satisfaction: The mediating role of conflict management in nurses. Frontiers in Public Health, 11, 1249020.
Suifan, T. S. (2019). The effects of work environmental factors on job satisfaction: The mediating role of work motivation. Verslas: Teorija Ir Praktika/Business: Theory and Practice, 20, 456–466.
Thant, Z. M., & Chang, Y. (2021). Determinants of public employee job satisfaction in Myanmar: Focus on Herzberg’s two factor theory. Public Organization Review, 21(1), 157-175.
Thompson, E. R., & Phua, F. T. T. (2012). A brief index of affective job satisfaction, Group & Organization Management. 37(3), 275-307.
Topino, E., Di Fabio, A., Palazzeschi, L., & Gori, A. (2021). Personality traits, workers’ age, and job satisfaction: The moderated effect of conscientiousness. PloS One,16(7), e0252275.
Wieneke, K. C., Egginton, J. S., Jenkins, S. M., Kruse, G. C., Lopez-Jimenez, F., Mungo, M. M., Riley, B.A., & Limburg, P. J. (2019). Well-being champion impact on employee engagement, staff satisfaction, and employee well-being. Mayo Clinic Proceedings: Innovations, Quality & Outcomes, 3(2), 106-115.
Winton, B. G. (2023). Disaggregating emotional intelligence: Building job satisfaction through emotional abilities. International Journal of Organizational Analysis, 31(3), 569-586.
Yandi, A., & HavidZ, H. B. H. (2022). Employee performance model: Work engagement through job satisfaction and organizational commitment (A study of human resource management literature study). Dinasti International Journal of Management Science, 3(3), 547-565.
Zhao, X., Lynch, J. G., Jr., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206.
Загрузки
Опубликован
Как цитировать
Выпуск
Раздел
Лицензия
Copyright (c) 2025 ICONTECH INTERNATIONAL JOURNAL
Это произведение доступно по лицензии Creative Commons «Attribution-NonCommercial-NoDerivatives» («Атрибуция — Некоммерческое использование — Без производных произведений») 4.0 Всемирная.
